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Refund policy

At dot.niqabi, we are committed to providing high-quality modest wear and ensuring you shop with confidence. Please read our Return & Exchange Policy carefully before placing your order.

Exchange Eligibility

We currently offer exchanges only. Refunds are not available.

You may request an exchange if:

  • You receive a damaged or defective item.
  • You receive the wrong product.
  • The item's measurements differ significantly from those listed on our website.

Note: A measurement variation of 1–2 cm due to manual measuring is normal and is not considered a defect.

Exchange Requirements

To qualify for an exchange, you must:

  • Contact us within 48 hours of receiving your order.
  • Ensure the item is unused, unwashed, and in its original condition.
  • Return the item with all original tags and packaging (where applicable).
  • Provide clear photos or videos showing the issue.

Exchange Charges

  • A PKR 200 delivery fee applies to all approved exchange requests.
  • Original shipping charges are non-refundable.

Items Not Eligible for Exchange

The following items cannot be exchanged:

  • Used, washed, or altered items.
  • Products damaged due to improper handling after delivery.
  • Sale or clearance items marked as Final Sale or Non-Exchangeable.

How to Request an Exchange

  1. Contact us via WhatsApp: 0313-6269837 and provide your order number.
  2. Explain the issue and attach clear photos or videos of the product.
  3. Once approved, return the item using the courier service instructed by our team.
  4. After inspection, we will dispatch your replacement as soon as possible.

Need Assistance?

If you have any questions about our Return & Exchange Policy, please contact our customer support team. We're always happy to assist you.

Thank you for choosing dot.niqabi. We truly appreciate your trust and support.